{"id":4776,"date":"2020-01-01T00:00:00","date_gmt":"2019-12-31T15:00:00","guid":{"rendered":"https:\/\/majisemi.com\/topics\/uncategorized\/4776\/"},"modified":"2020-01-01T00:00:00","modified_gmt":"2019-12-31T15:00:00","slug":"%e3%80%90oss%e6%83%85%e5%a0%b1%e3%82%a2%e3%83%bc%e3%82%ab%e3%82%a4%e3%83%96%e3%80%91otrs","status":"publish","type":"post","link":"https:\/\/majisemi.com\/topics\/oss\/4776\/","title":{"rendered":"\u3010OSS\u60c5\u5831\u30a2\u30fc\u30ab\u30a4\u30d6\u3011OTRS"},"content":{"rendered":"<p><small><span style=\"border-bottom: solid 5px red;\">\u203b\u5f53\u8a18\u4e8b\u306b\u8a18\u8f09\u3055\u308c\u3066\u3044\u308b\u60c5\u5831\u306f\u3001\u53e4\u304f\u306a\u3063\u3066\u3044\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002\u30aa\u30d5\u30a3\u30b7\u30e3\u30eb\u30b5\u30a4\u30c8\u3067\u6700\u65b0\u60c5\u5831\u3092\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002<\/span><\/small><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_83 counter-hierarchy ez-toc-counter 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class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/majisemi.com\/topics\/oss\/4776\/#%E2%96%A0%E3%80%8CITIL%E3%80%8D%E3%81%A8%E3%81%AF\" >\u25a0\u300cITIL\u300d\u3068\u306f<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/majisemi.com\/topics\/oss\/4776\/#%E2%96%A0%E5%9F%BA%E6%9C%AC%E8%AA%AC%E6%98%8E\" >\u25a0\u57fa\u672c\u8aac\u660e<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/majisemi.com\/topics\/oss\/4776\/#%E2%96%A0%E4%B8%BB%E8%A6%81%E9%96%8B%E7%99%BA%E5%85%83\" >\u25a0\u4e3b\u8981\u958b\u767a\u5143<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/majisemi.com\/topics\/oss\/4776\/#%E2%96%A0%E7%B5%8C%E7%B7%AF\" >\u25a0\u7d4c\u7def<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/majisemi.com\/topics\/oss\/4776\/#%E2%96%A0%E3%83%A6%E3%83%BC%E3%82%B9%E3%82%B1%E3%83%BC%E3%82%B9\" >\u25a0\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/majisemi.com\/topics\/oss\/4776\/#%E2%96%A0%E3%82%AA%E3%83%95%E3%82%A3%E3%82%B7%E3%83%A3%E3%83%AB%E3%82%B5%E3%82%A4%E3%83%88%E6%83%85%E5%A0%B1\" >\u25a0\u30aa\u30d5\u30a3\u30b7\u30e3\u30eb\u30b5\u30a4\u30c8\u60c5\u5831<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/majisemi.com\/topics\/oss\/4776\/#%E3%80%8COTRS%E3%80%8D%E3%81%AE%E4%B8%BB%E3%81%AA%E7%89%B9%E5%BE%B4%E2%96%A0%E3%83%93%E3%82%B8%E3%83%8D%E3%82%B9%E3%83%97%E3%83%AD%E3%82%BB%E3%82%B9%E3%81%AE%E3%83%A2%E3%83%87%E3%83%AB%E5%8C%96\" >\u300cOTRS\u300d\u306e\u4e3b\u306a\u7279\u5fb4\u25a0\u30d3\u30b8\u30cd\u30b9\u30d7\u30ed\u30bb\u30b9\u306e\u30e2\u30c7\u30eb\u5316<\/a><\/li><\/ul><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-1'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/majisemi.com\/topics\/oss\/4776\/#%E3%80%8COTRS%E3%80%8D%E3%81%AE%E4%B8%BB%E3%81%AA%E6%A9%9F%E8%83%BD\" >\u300cOTRS\u300d\u306e\u4e3b\u306a\u6a5f\u80fd<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/majisemi.com\/topics\/oss\/4776\/#%E3%80%8COTRS%E3%80%8D%E3%81%AE%E4%B8%BB%E3%81%AA%E6%A9%9F%E8%83%BD%E2%96%A0%E3%83%A6%E3%83%BC%E3%82%B6%E3%83%BC%E3%82%A4%E3%83%B3%E3%82%BF%E3%83%BC%E3%83%95%E3%82%A7%E3%83%BC%E3%82%B9\" 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class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><strong>OTRS<\/strong>(\u30aa\u30fc\u30c6\u30a3\u30fc\u30a2\u30fc\u30eb\u30a8\u30b9)\u3068\u306f\u3001\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u6a5f\u80fd\uff0bITIL\u5bfe\u5fdc\u904b\u7528\u7ba1\u7406\u6a5f\u80fd\u3092\u5099\u3048\u308b\u30aa\u30fc\u30d7\u30f3\u30bd\u30fc\u30b9\u306e\u9ad8\u6a5f\u80fd\u30c1\u30b1\u30c3\u30c8\u7ba1\u7406\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002<\/p>\n<h3 class=\"h3Custom\"><span class=\"ez-toc-section\" id=\"%E2%96%A0%E3%80%8CITIL%E3%80%8D%E3%81%A8%E3%81%AF\"><\/span>\u25a0\u300cITIL\u300d\u3068\u306f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>ITIL(Information Technology Infrastructure Library)\u306f\u3001IT\u30b5\u30fc\u30d3\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u304c\u307e\u3068\u3081\u3089\u308c\u305f\u516c\u958b\u3055\u308c\u305f\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3067\u3001IT\u30b5\u30fc\u30d3\u30b9\u904b\u7528\u306e\u5206\u91ce\u306b\u304a\u3051\u308b\u696d\u754c\u6a19\u6e96\u3067\u3059\u3002<\/p>\n<p>OTRS\u306f\u5b9a\u7fa9\u3055\u308c\u305f\u7ba1\u7406\u9818\u57df\u306e\u4e2d\u3067\u30016\u30d7\u30ed\u30bb\u30b9(\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u7ba1\u7406\u3001\u554f\u984c\u7ba1\u7406\u3001\u5909\u66f4\u7ba1\u7406\u3001\u8981\u6c42\u5b9f\u73fe\u3001\u30b5\u30fc\u30d3\u30b9\u8cc7\u7523\u7ba1\u7406\u30fb\u69cb\u6210\u7ba1\u7406\u3001\u30ca\u30ec\u30c3\u30b8\u7ba1\u7406)\u306e\u8a8d\u5b9a\u3092\u53d7\u3051\u3066\u3044\u307e\u3059\u3002<\/p>\n<h3 class=\"h3Custom\"><span class=\"ez-toc-section\" id=\"%E2%96%A0%E5%9F%BA%E6%9C%AC%E8%AA%AC%E6%98%8E\"><\/span>\u25a0\u57fa\u672c\u8aac\u660e<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>OTRS\u306f\u30c1\u30b1\u30c3\u30c8\u7ba1\u7406\u304a\u3088\u3073\u30d7\u30ed\u30bb\u30b9\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002<\/p>\n<p>\u4f1a\u793e\u3084\u56e3\u4f53\u3084\u7d44\u7e54\u306a\u3069\u304c\u300c\u9867\u5ba2\u304b\u3089\u53d7\u3051\u53d6\u3063\u305f\u500b\u3005\u306e\u554f\u3044\u5408\u308f\u305b\u3084\u30af\u30ec\u30fc\u30e0\u300d\u3084\u300c\u305d\u308c\u306b\u95a2\u9023\u3059\u308b\u5bfe\u5fdc\u5c65\u6b74\u3084\u5404\u7a2e\u4e8b\u8c61\u306a\u3069\u300d\u3092\u300c\u30c1\u30b1\u30c3\u30c8\u300d\u3068\u547c\u3070\u308c\u308b\u5358\u4f4d\u3067\u307e\u3068\u3081\u3066\u52b9\u7387\u7684\u306b\u7ba1\u7406\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u7279\u306b\u30011\u3064\u306e\u4e8b\u8c61\u304c\u591a\u6570\u306e\u9867\u5ba2\u306b\u5f71\u97ff\u3057\u3066\u3044\u3066\u3001\u4f3c\u305f\u3088\u3046\u306a\u554f\u3044\u5408\u308f\u305b\u3092\u5927\u91cf\u306b\u53d7\u3051\u4ed8\u3051\u308b\u3088\u3046\u306a\u5834\u5408\u306b\u52b9\u679c\u3092\u767a\u63ee\u3057\u307e\u3059\u3002<\/p>\n<p>OTRS\u306e\u540d\u79f0\u306f\u300cOpen source Ticket Request System\u300d\u3084\u300cOpen Technology &#8211; Real Service\u300d\u3092\u7531\u6765\u3068\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>OTRS\u306fWeb\u30b5\u30fc\u30d0\u306b\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3055\u308c\u3001Web\u30d6\u30e9\u30a6\u30b6\u3067\u4f7f\u7528\u3067\u304d\u308bWeb\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002<\/p>\n<h3 class=\"h3Custom\"><span class=\"ez-toc-section\" id=\"%E2%96%A0%E4%B8%BB%E8%A6%81%E9%96%8B%E7%99%BA%E5%85%83\"><\/span>\u25a0\u4e3b\u8981\u958b\u767a\u5143<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>OTRS\u306f\u300cOTRS AG\u300d\u304c\u4e2d\u5fc3\u3068\u306a\u308a\u958b\u767a\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><a href='https:\/\/corporate.otrs.com\/investor-relations\/company-profile\/' target='jumpsite' rel=\"noopener\">\u2192OTRS\u3000\u2192Com\u00adpany Profile<\/a><\/p>\n<h3 class=\"h3Custom\"><span class=\"ez-toc-section\" id=\"%E2%96%A0%E7%B5%8C%E7%B7%AF\"><\/span>\u25a0\u7d4c\u7def<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>2001\u5e74\u3001OTRS\u306f\u30aa\u30fc\u30d7\u30f3\u30bd\u30fc\u30b9\u306e\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30c1\u30b1\u30c3\u30c8\u767a\u884c\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3068\u3057\u3066\u4f5c\u6210\u3055\u308c\u307e\u3057\u305f\u3002<\/p>\n<h3 class=\"h3Custom\"><span class=\"ez-toc-section\" id=\"%E2%96%A0%E3%83%A6%E3%83%BC%E3%82%B9%E3%82%B1%E3%83%BC%E3%82%B9\"><\/span>\u25a0\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>OTRS\u306f\u3055\u307e\u3056\u307e\u306a\u7528\u9014\u3067\u5229\u7528\u3067\u304d\u307e\u3059\u3002<br \/>\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9&#8212;\u9867\u5ba2\u304b\u3089\u306e\u96fb\u8a71\u3084\u96fb\u5b50\u30e1\u30fc\u30eb\u306b\u3088\u308b\u554f\u3044\u5408\u308f\u305b\u7ba1\u7406<br \/>\u30fbIT\u30b5\u30fc\u30d3\u30b9\u7ba1\u7406&#8212;\u4f01\u696d\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30d8\u30eb\u30d7\u30c7\u30b9\u30af<br \/>\u30fb\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u7ba1\u7406<br \/>\u30fb\u5909\u66f4\u7ba1\u7406<br \/>\u30fb\u30b5\u30fc\u30d3\u30b9\u8cc7\u7523\u7ba1\u7406<br \/>\u30fb\u69cb\u6210\u7ba1\u7406<br \/>\u30fb\u30ca\u30ec\u30c3\u30b8\u7ba1\u7406\u3000\u306a\u3069<\/p>\n<p>\u4ed6\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u306e\u9023\u643a\u306b\u3088\u308b\u6d3b\u7528\u3082\u53ef\u80fd\u3067\u3059\u3002<br \/>\u30fb\u7d71\u5408\u76e3\u8996\u30c4\u30fc\u30eb\u300cZabbix\u300d\u9023\u643a&#8212;\u91cd\u8981\u5ea6\u306e\u9ad8\u3044\u30a2\u30e9\u30fc\u30c8\u3092\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u3068\u3057\u3066\u81ea\u52d5\u767b\u9332<br \/>\u30fb\u30ef\u30fc\u30af\u30ed\u30fc\u30c9\u81ea\u52d5\u5316\u30c4\u30fc\u30eb\u300cJobScheduler\u300d\u9023\u643a&#8212;\u30b8\u30e7\u30d6\u306e\u5931\u6557\u3092\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u3068\u3057\u3066\u81ea\u52d5\u767b\u9332<br \/>\u30fbIP-PBX\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u300cAsterisk\u300d\u9023\u643a&#8212;CTI(Computer Telephony Integration)\u3068\u3057\u3066\u5229\u7528\u3000\u306a\u3069<\/p>\n<h3 class=\"h3Custom\"><span class=\"ez-toc-section\" id=\"%E2%96%A0%E3%82%AA%E3%83%95%E3%82%A3%E3%82%B7%E3%83%A3%E3%83%AB%E3%82%B5%E3%82%A4%E3%83%88%E6%83%85%E5%A0%B1\"><\/span>\u25a0\u30aa\u30d5\u30a3\u30b7\u30e3\u30eb\u30b5\u30a4\u30c8\u60c5\u5831<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h5>\u30aa\u30d5\u30a3\u30b7\u30e3\u30eb\u30b5\u30a4\u30c8<\/h5>\n<p><a href='https:\/\/community.otrs.com\/' target='jumpsite' rel=\"noopener\">\u2192OTRS(Community Edition)<\/a><\/p>\n<p><a href='https:\/\/otrs.com\/product-otrs\/' target='jumpsite' rel=\"noopener\">\u2192OTRS(Ticket System and Helpdesk Software | OTRS)<\/a><\/p>\n<h5>\u30e9\u30a4\u30bb\u30f3\u30b9\u60c5\u5831<\/h5>\n<p>OTRS\u306e\u30e9\u30a4\u30bb\u30f3\u30b9\u306f\u300cGNU GENERAL PUBLIC LICENSE Version 3\u300d\u3067\u3059\u3002<\/p>\n<p>\u8a73\u7d30\u306b\u3064\u3044\u3066\u3001\u3053\u3061\u3089\u3092\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<br \/><a href='https:\/\/github.com\/OTRS\/otrs\/blob\/rel-6_0\/COPYING' target='jumpsite' rel=\"noopener\">\u2192GitHub\u3000\u2192OTRS\/otrs\u3000\u2192COPYING<\/a><\/p>\n<h5>\u52d5\u4f5c\u74b0\u5883<\/h5>\n<p>OTRS\u306f\u300cLinux\u300d\u300cWindows\u300d\u300cmacOS\u300d\u306a\u3069\u306e\u4e3b\u8981\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u5229\u7528\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u306f\u300cPostgreSQL\u300d\u300cOracle\u300d\u300cDB2\u300d\u300cMicrosoft SQL Server\u300d\u300cMariaDB\u300d\u306a\u3069\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<h5>\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9<\/h5>\n<p><a href='https:\/\/community.otrs.com\/download-otrs-community-edition\/' target='jumpsite' rel=\"noopener\">\u2192OTRS\u3000\u2192Download ((OTRS)) Community Edition<\/a><\/p>\n<h5>\u5c0e\u5165\u4e8b\u4f8b<\/h5>\n<p>OTRS\u306f\u3001\u300c\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u696d\u52d9\u300d\u300cIT\u30b5\u30fc\u30d3\u30b9\u7ba1\u7406\u300d\u300c\u96fb\u6c17\u901a\u4fe1\u300d\u300c\u653f\u5e9c\u300d\u300c\u533b\u7642\u300d\u300c\u88fd\u9020\u300d\u300c\u6559\u80b2\u300d\u306a\u3069\u3001\u4e16\u754c\u4e2d\u306e\u3055\u307e\u3056\u307e\u306a\u696d\u754c\u90e8\u9580\u3067\u63a1\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><a href='https:\/\/community.otrs.com\/otrs-community-edition-help-desk\/' target='jumpsite' rel=\"noopener\">\u2192OTRS\u3000\u2192((OTRS)) Community Edition \u2013 The Flexible Open Source Service Management Software<\/a><\/p>\n<p>\u307e\u305f\u3001Wikipedia\u65e5\u672c\u8a9e\u7248\u3067\u306e\u63a1\u7528\u5b9f\u7e3e\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n<p><a href='https:\/\/ja.wikipedia.org\/wiki\/Wikipedia:OTRS\/Team' target='jumpsite' rel=\"noopener\">\u2192Wikipedia\u3000\u2192Wikipedia:OTRS\/Team(\u30e1\u30fc\u30eb\u5bfe\u5fdc\u30dc\u30e9\u30f3\u30c6\u30a3\u30a2\u30c1\u30fc\u30e0)<\/a><\/p>\n<h3 class=\"h2smalltitle\">\u300cOTRS\u300d\u306e\u4e3b\u306a\u7279\u5fb4<\/h2>\n<h4 class=\"subtitle-h4\">\u25a0\u30d3\u30b8\u30cd\u30b9\u30d7\u30ed\u30bb\u30b9\u306e\u30e2\u30c7\u30eb\u5316<\/h3>\n<p>OTRS\u30d7\u30ed\u30bb\u30b9\u7ba1\u7406\u30c4\u30fc\u30eb\u3092\u4f7f\u7528\u3059\u308b\u3068\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u9577\u3084\u5909\u5316\u306b\u5408\u308f\u305b\u3066\u300c\u30c1\u30fc\u30e0\u300d\u300c\u90e8\u9580\u9593\u300d\u300c\u5916\u90e8\u300d\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u5186\u6ed1\u306b\u884c\u308f\u308c\u308b\u3088\u3046\u306b\u3001\u30d3\u30b8\u30cd\u30b9\u30d7\u30ed\u30bb\u30b9\u306e\u30e2\u30c7\u30eb\u5316\u3068\u8abf\u6574\u304c\u5bb9\u6613\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<h4 class=\"subtitle-h4\">\u25a0\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30d7\u30ed\u30bb\u30b9\u306e\u52b9\u7387\u5316<\/h3>\n<p>OTRS\u306f\u660e\u78ba\u306a\u69cb\u9020\u3068\u6700\u9069\u5316\u3055\u308c\u305f\u30d7\u30ed\u30bb\u30b9\u3092\u901a\u3057\u3066\u3001\u4f01\u696d\u306e\u5185\u90e8\u5916\u90e8\u3092\u554f\u308f\u305a\u306b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30d7\u30ed\u30bb\u30b9\u3092\u52b9\u7387\u5316\u3055\u305b\u307e\u3059\u3002<\/p>\n<p>OTRS\u306e\u67d4\u8edf\u6027\u306b\u3088\u308a\u3001\u5404\u90e8\u9580\u56fa\u6709\u306e\u60c5\u5831\u3068\u30d7\u30ed\u30bb\u30b9\u306e\u30cb\u30fc\u30ba\u3092\u53d6\u308a\u5165\u308c\u306a\u304c\u3089\u30011\u3064\u306e\u30b7\u30b9\u30c6\u30e0\u3092\u4f7f\u7528\u3057\u3066\u3001\u4f01\u696d\u306b\u95a2\u308f\u308b\u3059\u3079\u3066\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u53d6\u5f97\u3057\u3066\u4fdd\u5b58\u3067\u304d\u308b\u305f\u3081\u3001\u90e8\u9580\u9593\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3082\u5bb9\u6613\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u30c1\u30fc\u30e0\u304c\u9023\u52d5\u3057\u3066\u8fc5\u901f\u306b\u30bf\u30b9\u30af\u3092\u5b8c\u4e86\u3067\u304d\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u8cea\u306e\u9ad8\u3044\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<h4 class=\"subtitle-h4\">\u25a0\u4ed6\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u7d71\u5408<\/h3>\n<p>OTRS\u306f\u3001\u300cSAP\u300d\u3084\u300cSalesforce\u300d\u306a\u3069\u306e\u65e2\u5b58\u306e\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3084\u30b5\u30fc\u30d3\u30b9\u3068\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u7d71\u5408\u3067\u304d\u307e\u3059\u3002OTRS\u30c1\u30b1\u30c3\u30c8\u30b3\u30cd\u30af\u30bf\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u88fd\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u304b\u3089Web\u30b5\u30fc\u30d3\u30b9\u3092\u4ecb\u3057\u3066\u30c1\u30b1\u30c3\u30c8\u306e\u300c\u4f5c\u6210\u300d\u300c\u66f4\u65b0\u300d\u300c\u691c\u7d22\u300d\u3092\u5b9f\u65bd\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u300cActive Directory\u300d\u3084\u300cOpenLDAP\u300d\u306a\u3069\u306e\u30c7\u30a3\u30ec\u30af\u30c8\u30ea\u30b5\u30fc\u30d3\u30b9\u3068\u7d71\u5408\u3057\u3001\u300cLDAP\u300d\u300cHTTPAuth\u300d\u300cRadius\u300d\u306a\u3069\u3092\u4ecb\u3057\u3066\u8a8d\u8a3c\u3067\u304d\u307e\u3059\u3002<\/p>\n<h4 class=\"subtitle-h4\">\u25a0\u591a\u8a00\u8a9e\u5bfe\u5fdc<\/h3>\n<p>OTRS\u306f30\u4ee5\u4e0a\u306e\u8a00\u8a9e\u3068\u30bf\u30a4\u30e0\u30be\u30fc\u30f3\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u65e5\u672c\u8a9e\u5bfe\u5fdc\u3068\u3057\u3066\u306f\u3001\u65e5\u672c\u3067\u4e00\u822c\u7684\u306aISO-2022-JP\u3067\u30e1\u30fc\u30eb\u9001\u53d7\u4fe1\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<h4 class=\"subtitle-h4\">\u25a0\u30e2\u30b8\u30e5\u30e9\u30fc\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3<\/h3>\n<p>OTRS\u672c\u4f53\u306f\u30d7\u30ed\u30b0\u30e9\u30df\u30f3\u30b0\u8a00\u8a9e\u300cPerl\u300d\u3067\u5b9f\u88c5\u3055\u308c\u3066\u304a\u308a\u3001\u518d\u5229\u7528\u6027\u304c\u9ad8\u3044\u30d0\u30c3\u30af\u30a8\u30f3\u30c9\u30e2\u30b8\u30e5\u30fc\u30eb\u3068\u3057\u3066\u69cb\u6210\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u72ec\u81ea\u30e2\u30b8\u30e5\u30fc\u30eb\u3092\u958b\u767a\u3057\u3066OTRS\u30b7\u30b9\u30c6\u30e0\u306e\u6a5f\u80fd\u3092\u5f37\u5316\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001Web\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u306b\u3064\u3044\u3066\u306f\u300cJavaScript\u300d\u3067\u5b9f\u88c5\u3055\u308c\u3066\u304a\u308a\u3001\u30c0\u30a4\u30ca\u30df\u30c3\u30af\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3068\u547c\u3070\u308c\u308b\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u30e1\u30ab\u30cb\u30ba\u30e0\u3092\u4f7f\u3063\u3066\u3001\u5bb9\u6613\u306b\u30b7\u30b9\u30c6\u30e0\u51fa\u529b\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u3053\u308c\u3089\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306b\u3088\u308a\u3001\u30b5\u30fc\u30d0\u3067\u51e6\u7406\u3055\u308c\u308b\u30ed\u30b8\u30c3\u30af\u30e2\u30b8\u30e5\u30fc\u30eb\u304c\u30d5\u30ed\u30f3\u30c8\u30a8\u30f3\u30c9\u30e6\u30fc\u30b6\u30fc\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u3068\u5206\u96e2\u3055\u308c\u307e\u3059\u3002<\/p>\n<h4 class=\"subtitle-h4\">\u25a0\u5927\u91cf\u30c1\u30b1\u30c3\u30c8\u51e6\u7406<\/h3>\n<p>OTRS\u306e\u51e6\u7406\u80fd\u529b\u306f\u3001\u300cApache HTTP Server\u7528mod_perl\u5c0e\u5165\u300d\u3084\u300cWeb\u30b5\u30fc\u30d0\u3068\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u30b5\u30fc\u30d0\u5206\u5272\u306b\u3088\u308b\u30b9\u30b1\u30fc\u30e9\u30d3\u30ea\u30c6\u30a3\u5411\u4e0a\u300d\u306b\u3088\u308a\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u3053\u308c\u306b\u3088\u3063\u3066\u3001\u5927\u91cf\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3084\u30c1\u30b1\u30c3\u30c8\u3092\u51e6\u7406\u3067\u304d\u307e\u3059\u3002<\/p>\n<h4 class=\"subtitle-h4\">\u25a0\u6a5f\u80fd\u62e1\u5f35<\/h3>\n<p>OTRS\u306f\u3044\u304f\u3064\u304b\u306e\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u306b\u5206\u304b\u308c\u3066\u304a\u308a\u3001\u4e3b\u306a\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u306f\u3001\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u30c1\u30b1\u30c3\u30c8\u30b7\u30b9\u30c6\u30e0\u306e\u3059\u3079\u3066\u306e\u4e2d\u5fc3\u7684\u6a5f\u80fd\u3092\u542b\u3080OTRS\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3067\u3059\u3002\u30b3\u30a2\u30b7\u30b9\u30c6\u30e0\u306fOTRS\u30d1\u30c3\u30b1\u30fc\u30b8\u3092\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3059\u308b\u3053\u3068\u3067\u6a5f\u80fd\u62e1\u5f35\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u591a\u304f\u306e\u7121\u6599\u30d1\u30c3\u30b1\u30fc\u30b8(\u516c\u958b\u62e1\u5f35\u30e2\u30b8\u30e5\u30fc\u30eb)\u306e\u30bd\u30fc\u30b9\u30b3\u30fc\u30c9\u306fGitHub\u304b\u3089\u5165\u624b\u3067\u304d\u307e\u3059\u3002<br \/>\u30fbFAQ\u6a5f\u80fd<br \/>\u30fb\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u6a5f\u80fd<br \/>\u30fb\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u7d71\u5408\u6a5f\u80fd\u3000\u306a\u3069<\/p>\n<p><a href=\"https:\/\/github.com\/OTRS\" target=\"jumpsite\" rel=\"noopener\">\u2192GitHub\u3000\u2192OTRS AG<\/a><\/p>\n<h1 class=\"h1Custom\"><span class=\"ez-toc-section\" id=\"%E3%80%8COTRS%E3%80%8D%E3%81%AE%E4%B8%BB%E3%81%AA%E6%A9%9F%E8%83%BD\"><\/span>\u300cOTRS\u300d\u306e\u4e3b\u306a\u6a5f\u80fd<span class=\"ez-toc-section-end\"><\/span><\/h1>\n<h3 class=\"h2smalltitle\">\u300cOTRS\u300d\u306e\u4e3b\u306a\u6a5f\u80fd<\/h2>\n<h4 class=\"subtitle-h4\">\u25a0\u30e6\u30fc\u30b6\u30fc\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9<\/h3>\n<p>OTRS\u306b\u306f\u72ec\u7acb\u3057\u305fWeb\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u304c\u4ed8\u5c5e\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>Web\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u306f\u3001\u72ec\u81ea\u306e\u30c6\u30fc\u30de\u3084\u30b9\u30ad\u30f3\u3067\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3067\u304d\u3001\u30c1\u30b1\u30c3\u30c8\u6982\u8981\u3084\u30b0\u30e9\u30d5\u30a3\u30ab\u30eb\u7d71\u8a08\u60c5\u5831\u30b5\u30dd\u30fc\u30c8\u3092\u5099\u3048\u305f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3082\u5229\u7528\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u30d6\u30e9\u30a6\u30b6\u3067\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u305f\u3081\u30e2\u30d0\u30a4\u30eb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304b\u3089\u3067\u3082\u4f7f\u7528\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u4f1a\u793e\u5916\u306e\u304a\u5ba2\u69d8\u3084\u30d3\u30b8\u30cd\u30b9\u30d1\u30fc\u30c8\u30ca\u30fc\u306a\u3069\u304cOTRS\u306b\u30a2\u30af\u30bb\u30b9\u3057\u3066\u30c1\u30b1\u30c3\u30c8\u60c5\u5831\u3092\u8ffd\u52a0\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002<\/p>\n<h4 class=\"subtitle-h4\">\u25a0\u96fb\u5b50\u30e1\u30fc\u30eb\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9<\/h3>\n<p>OTRS\u306e\u96fb\u5b50\u30e1\u30fc\u30eb\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u306b\u306f\u4ee5\u4e0b\u306e\u7279\u5fb4\u304c\u3042\u308a\u307e\u3059\u3002<br \/>\u30fb\u6dfb\u4ed8\u30d5\u30a1\u30a4\u30eb\u4ed8\u304dMIME\u30e1\u30fc\u30eb\u306e\u30b5\u30dd\u30fc\u30c8<br \/>\u30fbHTML\u304b\u3089\u30d7\u30ec\u30fc\u30f3\u30c6\u30ad\u30b9\u30c8\u30e1\u30c3\u30bb\u30fc\u30b8\u3078\u306e\u81ea\u52d5\u5909\u63db\u6a5f\u80fd<br \/>\u30fb\u6a5f\u5bc6\u6027\u306e\u9ad8\u3044\u30b3\u30f3\u30c6\u30f3\u30c4\u306b\u5bfe\u3059\u308b\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u306e\u5f37\u5316<br \/>\u30fb\u9ad8\u901f\u691c\u7d22<br \/>\u30fb\u30d5\u30a3\u30eb\u30bf\u30ea\u30f3\u30b0\u524d\u51e6\u7406\u6a5f\u80fd&#8212;\u30b9\u30d1\u30e0\u30e1\u30c3\u30bb\u30fc\u30b8\u9664\u5916\u51e6\u7406\u3001\u30ad\u30e5\u30fc\u914d\u4fe1<br \/>\u30fbPGP\u304a\u3088\u3073S\/MIME\u6a19\u6e96\u306e\u30b5\u30dd\u30fc\u30c8&#8212;\u9375\/\u8a3c\u660e\u66f8\u7ba1\u7406<br \/>\u30fb\u81ea\u52d5\u5fdc\u7b54\u6a5f\u80fd<br \/>\u30fb\u96fb\u5b50\u30e1\u30fc\u30eb\u901a\u77e5\u6a5f\u80fd&#8212;\u30c1\u30b1\u30c3\u30c8\u30b9\u30c6\u30fc\u30bf\u30b9\u5909\u66f4\u901a\u77e5<br \/>\u30fb\u30e1\u30fc\u30eb\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u6a5f\u80fd\u3000\u306a\u3069<\/p>\n<h4 class=\"subtitle-h4\">\u25a0\u30c1\u30b1\u30c3\u30c8\u7ba1\u7406\u6a5f\u80fd<\/h3>\n<h5>\u30c1\u30b1\u30c3\u30c8\u60c5\u5831<\/h5>\n<p>OTRS\u306b\u3088\u3063\u3066\u767a\u884c\u3055\u308c\u305f\u3059\u3079\u3066\u306e\u30c1\u30b1\u30c3\u30c8\u306b\u306f\u3001\u95a2\u9023\u3059\u308b\u5c65\u6b74\u3084\u4e8b\u8c61\u304c\u5171\u306b\u4fdd\u5b58\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>\u30c1\u30b1\u30c3\u30c8\u306f\u4ed6\u306e\u30c1\u30b1\u30c3\u30c8\u3084FAQ\u30a8\u30f3\u30c8\u30ea\u306a\u3069\u306e\u30aa\u30d6\u30b8\u30a7\u30af\u30c8\u306b\u30ea\u30f3\u30af\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3001\u4f3c\u305f\u3088\u3046\u306a\u4e8b\u4f8b\u306e\u30c1\u30b1\u30c3\u30c8\u3092\u307e\u3068\u3081\u3066\u7ba1\u7406\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u30c1\u30b1\u30c3\u30c8\u306e\u5206\u5272\u3084\u7d71\u5408\u306b\u3082\u5bfe\u5fdc\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>1\u3064\u306e\u4e0d\u5177\u5408\u304c\u591a\u6570\u306e\u9867\u5ba2\u306b\u5f71\u97ff\u3057\u3001\u4f3c\u305f\u3088\u3046\u306a\u554f\u3044\u5408\u308f\u305b\u3092\u5927\u91cf\u306b\u53d7\u3051\u305f\u3088\u3046\u306a\u5834\u5408\u306b\u3001\u5bfe\u5fdc\u3092\u7ba1\u7406\u3059\u308b\u306e\u304c\u683c\u6bb5\u306b\u5bb9\u6613\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<h5>\u30bf\u30b9\u30af\u5272\u5f53\u6a5f\u80fd<\/h5>\n<p>OTRS\u306b\u306f\u3001\u500b\u4eba\u307e\u305f\u306f\u30c1\u30fc\u30e0\u5168\u4f53\u306e\u305f\u3081\u306e\u5f79\u5272\u304a\u3088\u3073\u6a29\u9650\u7ba1\u7406\u30c4\u30fc\u30eb\u304c\u7d44\u307f\u8fbc\u307e\u308c\u3066\u3044\u308b\u305f\u3081\u3001\u8981\u6c42\u304c\u62c5\u5f53\u90e8\u9580\u306b\u8fc5\u901f\u306b\u5272\u308a\u5f53\u3066\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u72ec\u81ea\u30c1\u30b1\u30c3\u30c8\u30d9\u30fc\u30b9\u30d7\u30ed\u30bb\u30b9(\u30c1\u30b1\u30c3\u30c8\u30ef\u30fc\u30af\u30d5\u30ed\u30fc)\u3092\u5b9a\u7fa9\u3067\u304d\u307e\u3059\u3002<\/p>\n<h5>\u30c1\u30b1\u30c3\u30c8\u30b9\u30c6\u30fc\u30bf\u30b9\u7ba1\u7406<\/h5>\n<p>\u5e38\u306b\u6700\u65b0\u306e\u30c1\u30b1\u30c3\u30c8\u51e6\u7406\u30b9\u30c6\u30fc\u30bf\u30b9\u3092\u628a\u63e1\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u300c\u901a\u77e5\u6a5f\u80fd\u300d\u300c\u30ea\u30de\u30a4\u30f3\u30c0\u6a5f\u80fd\u300d\u300c\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u7ba1\u7406\u30d7\u30ed\u30bb\u30b9\u300d\u306a\u3069\u306b\u3088\u308a\u3001\u8fc5\u901f\u306a\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u8a55\u4fa1\u3068\u51e6\u7406\u304c\u4fdd\u8a3c\u3055\u308c\u308b\u305f\u3081\u3001\u30c1\u30b1\u30c3\u30c8\u304c\u672a\u56de\u7b54\u30b9\u30c6\u30fc\u30bf\u30b9\u306e\u307e\u307e\u653e\u7f6e\u3055\u308c\u3066\u3057\u307e\u3046\u3053\u3068\u3092\u9632\u3052\u307e\u3059\u3002<\/p>\n<p>OTRS\u306b\u306f\u5f37\u529b\u306a\u691c\u7d22\u30a8\u30f3\u30b8\u30f3\u304c\u642d\u8f09\u3055\u308c\u3066\u304a\u308a\u3001\u30c1\u30b1\u30c3\u30c8\u60c5\u5831\u306e\u300c\u30ad\u30e5\u30fc\u300d\u300c\u30b9\u30c6\u30fc\u30bf\u30b9\u300d\u300c\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u300d\u306a\u3069\u306b\u57fa\u3065\u304f\u5168\u6587\u691c\u7d22\u306b\u3088\u308a\u8a73\u7d30\u30ec\u30d9\u30eb\u307e\u3067\u78ba\u8a8d\u3067\u304d\u307e\u3059\u3002<\/p>\n<h4 class=\"subtitle-h4\">\u25a0\u30d7\u30ed\u30bb\u30b9\u7ba1\u7406\u6a5f\u80fd<\/h3>\n<p>OTRS\u30d7\u30ed\u30bb\u30b9\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u5229\u7528\u3057\u3066\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u4f5c\u6210\u3067\u304d\u307e\u3059\u3002\u6a19\u6e96\u5316\u3055\u308c\u305f\u983b\u7e41\u306b\u7e70\u308a\u8fd4\u3055\u308c\u308b\u30d7\u30ed\u30bb\u30b9\u306b\u6700\u9069\u3067\u3001\u54c1\u8cea\u3068\u52b9\u7387\u306e\u4e21\u65b9\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002<\/p>\n<h5>\u5171\u901a\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8<\/h5>\n<p>\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u5171\u901a\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u304c\u7528\u610f\u3055\u308c\u3066\u3044\u307e\u3059\u3002<br \/>\u30fb\u30db\u30ea\u30c7\u30fc\u30ea\u30af\u30a8\u30b9\u30c8<br \/>\u30fb\u90e8\u5c4b\u4e88\u7d04<br \/>\u30fb\u6750\u6599\u767a\u6ce8<br \/>\u30fb\u65c5\u8cbb\u7cbe\u7b97<br \/>\u30fb\u91cd\u5927\u30af\u30ec\u30fc\u30e0\u5bfe\u5fdc\u3000\u306a\u3069<\/p>\n<h5>\u30ab\u30b9\u30bf\u30e0\u30d7\u30ed\u30bb\u30b9\u4f5c\u6210<\/h5>\n<p>OTRS\u30d7\u30ed\u30bb\u30b9\u7ba1\u7406\u3092\u4f7f\u7528\u3059\u308b\u3068\u3001\u81ea\u793e\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u5408\u308f\u305b\u305f\u30ab\u30b9\u30bf\u30e0\u30d7\u30ed\u30bb\u30b9\u3092\u4f5c\u6210\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u8907\u96d1\u306a\u64cd\u4f5c\u3092\u5fc5\u8981\u3068\u305b\u305a\u306b\u3001\u30ab\u30b9\u30bf\u30e0\u30d7\u30ed\u30bb\u30b9\u306e\u4fee\u6b63\u3084\u8abf\u6574\u3092\u884c\u3048\u307e\u3059\u3002<\/p>\n<h4 class=\"subtitle-h4\">\u25a0FAQ\u6a5f\u80fd(\u30bb\u30eb\u30d5\u30d8\u30eb\u30d7\u30c4\u30fc\u30eb)<\/h3>\n<p>OTRS\u306f\u3001FAQ\u3092\u300c\u4f5c\u6210\u300d\u300c\u7de8\u96c6\u300d\u300c\u691c\u7d22\u300d\u3067\u304d\u308b\u7d71\u5408\u6a5f\u80fd\u3092\u6301\u3061\u3001FAQ\u3092\u30ca\u30ec\u30c3\u30b8\u3068\u3057\u3066\u84c4\u7a4d\u3067\u304d\u307e\u3059\u3002<\/p>\n<h4 class=\"subtitle-h4\">\u25a0\u30ec\u30dd\u30fc\u30c8\u6a5f\u80fd<\/h3>\n<p>OTRS\u306f\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u30e1\u30c8\u30ea\u30af\u30b9\u306a\u3069\u306e\u6226\u7565\u7684\u7ba1\u7406\u306b\u5f79\u7acb\u3064\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u90e8\u9580\u3092\u8d85\u3048\u305f\u696d\u52d9\u3092\u9577\u671f\u7684\u306b\u691c\u8a0e\u3057\u3066\u3001\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u305f\u610f\u601d\u6c7a\u5b9a\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002<\/p>\n<p>OTRS\u30ec\u30dd\u30fc\u30c8\u30b8\u30a7\u30cd\u30ec\u30fc\u30bf\u3092\u4f7f\u7528\u3059\u308b\u3068\u3001\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u306e\u54c1\u8cea\u3092\u8fc5\u901f\u306b\u8a55\u4fa1\u3067\u304d\u307e\u3059\u3002\u6570\u56de\u30af\u30ea\u30c3\u30af\u3059\u308b\u3060\u3051\u3067\u3001\u30c7\u30fc\u30bf\u3092\u30de\u30fc\u30b8\u3057\u3066\u8aad\u307f\u3084\u3059\u3044\u30ec\u30dd\u30fc\u30c8\u3092\u751f\u6210\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u62e1\u5f35\u53ef\u80fd\u306a\u30ec\u30dd\u30fc\u30c8\u30a8\u30f3\u30b8\u30f3\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u7d71\u8a08\u3068\u30ec\u30dd\u30fc\u30c8\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n<p>\u3000<\/p>\n<p>\u53c2\u8003\u5143\u30b5\u30a4\u30c8<\/p>\n<ul>\n<li><a href=\"https:\/\/otrs.com\/product-otrs\/\" target=\"jumpsite\" rel=\"noopener\">OTRS<\/a><\/li>\n<li><a href=\"https:\/\/community.otrs.com\/\" target=\"jumpsite\" rel=\"noopener\">OTRS(Community Edition)<\/a><\/li>\n<li><a href=\"https:\/\/github.com\/OTRS\/otrs\" target=\"jumpsite\" rel=\"noopener\">GitHub\u3000\u2192OTRS\/otrs<\/a><\/li>\n<li><a href=\"http:\/\/otrs-japan.co\/modules\/pages\/index.php?content_id=2\" target=\"jumpsite\" rel=\"noopener\">\u65e5\u672cOTRS\u30e6\u30fc\u30b6\u4f1a\u3000\u2192OTRS\u3068\u306f\uff1f<\/a><\/li>\n<li><a href=\"https:\/\/en.wikipedia.org\/wiki\/OTRS\" target=\"jumpsite\" rel=\"noopener\">Wikipedia\u3000\u2192OTRS<\/a><\/li>\n<\/ul>\n<p class=\"text80\">\u203b\u5b9a\u671f\u7684\u306b\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\u3092\u5b9f\u65bd\u3057\u3066\u304a\u308a\u307e\u3059\u304c\u3001\u4e00\u90e8\u60c5\u5831\u304c\u53e4\u3044\u5834\u5408\u304c\u3054\u3056\u3044\u307e\u3059\u3002\u3054\u4e86\u627f\u304f\u3060\u3055\u3044\u3002<\/p>\n","protected":false},"excerpt":{"rendered":"<p>OTRS(\u30aa\u30fc\u30c6\u30a3\u30fc\u30a2\u30fc\u30eb\u30a8\u30b9)\u3068\u306f\u3001\u300c\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u6a5f\u80fd\u300d\uff0b\u300cITIL\u5bfe\u5fdc\u904b\u7528\u7ba1\u7406\u6a5f\u80fd\u300d\u3092\u5099\u3048\u308b\u30aa\u30fc\u30d7\u30f3\u30bd\u30fc\u30b9\u306e\u9ad8\u6a5f\u80fd\u30c1\u30b1\u30c3\u30c8\u7ba1\u7406\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002\u4f1a\u793e\u3084\u56e3\u4f53\u3084\u7d44\u7e54\u306a\u3069\u304c\u300c\u9867\u5ba2\u304b\u3089\u53d7\u3051\u53d6\u3063\u305f\u500b\u3005\u306e\u554f\u3044\u5408\u308f\u305b\u3084\u30af\u30ec\u30fc\u30e0\u300d\u3084\u300c\u305d\u308c\u306b\u95a2\u9023\u3059\u308b\u5bfe\u5fdc\u5c65\u6b74\u3084\u5404\u7a2e\u4e8b\u8c61\u306a\u3069\u300d\u3092\u300c\u30c1\u30b1\u30c3\u30c8\u300d\u3068\u547c\u3070\u308c\u308b\u5358\u4f4d\u3067\u307e\u3068\u3081\u3066\u52b9\u7387\u7684\u306b\u7ba1\u7406\u3067\u304d\u307e\u3059\u3002<\/p>\n","protected":false},"author":4,"featured_media":3972,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[243],"tags":[458],"class_list":["post-4776","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-oss","tag-otrs"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/majisemi.com\/topics\/wp-json\/wp\/v2\/posts\/4776","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/majisemi.com\/topics\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/majisemi.com\/topics\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/majisemi.com\/topics\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/majisemi.com\/topics\/wp-json\/wp\/v2\/comments?post=4776"}],"version-history":[{"count":0,"href":"https:\/\/majisemi.com\/topics\/wp-json\/wp\/v2\/posts\/4776\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/majisemi.com\/topics\/wp-json\/wp\/v2\/media\/3972"}],"wp:attachment":[{"href":"https:\/\/majisemi.com\/topics\/wp-json\/wp\/v2\/media?parent=4776"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/majisemi.com\/topics\/wp-json\/wp\/v2\/categories?post=4776"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/majisemi.com\/topics\/wp-json\/wp\/v2\/tags?post=4776"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}